1. Cancelling an order
An order can be cancelled free of charge until it is packed. To cancel, open the order in your Orders page on the website or app and choose Cancel. You get back the amount paid, including delivery and platform fees. A voluntary Support AnythingKart amount is never refunded. If you need help, contact customer care at support@anythingkart.com with your order number.
Once an order is packed it can no longer be cancelled and will be delivered as placed. A wrong, damaged, missing or expired item can still be reported after delivery under section 2.
2. Returns and replacements
Each product page shows whether the item is returnable, within how many days of delivery, and whether you get a refund, a replacement or either. Many groceries and everyday essentials cannot be resold once delivered and are marked non-returnable.
Whatever the product page says, a replacement or refund can always be requested when:
- an item arrived damaged, leaking or broken;
- the wrong item, variant or quantity was delivered;
- an item was missing from the order; or
- an item was expired or past its use-by date on arrival.
Report these to customer care within 48 hours of delivery, with your order number and clear photos of the item (and of the packaging, for a damaged or leaking item). Claims raised later or without photos cannot be processed. For other returns, contact customer care within the return window shown on the product page; the item must be unused, in its original packaging, with its tags and labels.
This does not affect your statutory rights as a consumer for defective, counterfeit or not-as-described goods.
3. Refunds
- Paid online (UPI, card, net banking through Cashfree Payments): an approved cancellation or claim is refunded to the original payment method. Refunds are initiated once approved and usually reflect within 5–7 business days, depending on your bank.
- Cash on Delivery: cancelling before it is packed simply stops the order — nothing was paid. For an approved claim after delivery, we send a free replacement or refund the item's value to a bank account or UPI ID you give us.
- Returned items are checked first. A refund or replacement goes ahead once the item reaches us and passes our check. If what comes back is empty, used, damaged after delivery, or not the item we sent, the refund or replacement can be declined, and we tell you why.
- What is refunded on a return: the amount paid for the returned item. Delivery charges, platform fees and any voluntary Support AnythingKart amount are not refunded on a return. Delivery charges and platform fees are refunded when a whole order is cancelled. A voluntary Support AnythingKart amount is never refunded.
- We may review requests from accounts with an unusually high number of returns.
4. Orders with more than one seller
Items from different sellers are packed and delivered as separate shipments. Cancellations, claims and refunds are handled per shipment; the rest of the order is not affected.