1. Cancelling an Order
An order can be cancelled, free of charge, only while it is still with the seller and not yet packed for dispatch. Cancel from the app any time up to that point for a full refund of the order value.
Once the seller has packed the order for dispatch, it can no longer be cancelled — picking has already happened and, for a quick-commerce order, there is no reverse pickup before the courier leaves. The order will complete delivery as placed; a wrong, damaged, missing or expired item can still be reported after delivery under Section 2.
2. Returns & Replacements
AnythingKart does not offer a general “change of mind” return — most of our catalogue is grocery and everyday essentials that cannot be resold once delivered. A return, replacement or refund can be raised only for:
- an item that is damaged or arrived leaking/broken,
- the wrong item or wrong quantity/variant was delivered,
- an item was missing from the order, or
- an item is expired or past its use-by date on arrival.
This must be reported within 48 hours of delivery, with clear photos of the item (and the packaging, for a damaged/leaking item) attached to the request. Claims raised after this window, or without photo evidence, cannot be processed.
This does not affect any statutory right you have as a consumer for defective, counterfeit, or not-as-described goods.
3. Refunds
For an order paid online (UPI/card/netbanking via Cashfree), an approved cancellation or return is refunded to the original payment method.
For a Cash on Delivery order, no cash refund is issued for a post-delivery claim — since no payment was collected upfront, an approved claim is resolved as a free replacement or as AnythingKart wallet credit for the affected item(s). A pre-dispatch COD cancellation simply stops the order — there is nothing to refund.
Approved online refunds are initiated to the original payment method and typically reflect within 5–7 business days, subject to the issuing bank.
4. Orders With Multiple Sellers
A single order can include items from more than one seller — each seller’s items are packed and delivered as their own shipment. Cancelling before dispatch, or a return/refund after delivery, is evaluated per shipment: the rest of the order is unaffected by one seller’s shipment being cancelled or refunded.